“I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls.
An example answer to the ‘Tell me about yourself’ question
Start by addressing who you are, your expertise in the field and why you are at the interview. Can you manage multiple tasks simultaneously? Once you have established your expertise and matched it to the requirements of the job, you can then structure your answer and practice it over and over. Think about your strengths, what skills are you good at? Also, how well do you handle conflict? (Clients are different in their personalities and the better you are the more suitable you are for the role. So your ideal response to the ‘Tell me about yourself’ question that will make sure the interviewer remembers to recommend you for the position should center on such skills. How Do You Best Answer The Question?Īs a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis.
The question is a good way to market your skills and ability. Also know that the interviewer wants to hear about your strengths and see how they relate to the job at hand, so focus on explaining how good you are. So how do you do this? First identify that the interviewer wants to be impressed to consider you the best fit and that the question is open-ended, meaning that you can start from anywhere you are most comfortable. For this reason, it is important that you prepare well and to do this you will need to satisfy their curiosity. Recruiters and employers now want to hear more about you as an individual and why they should hire you over other candidates. If you are scheduled for a Customer service job interview, then it means you have already impressed them with your CV and Cover Letter when you applied for the position. What The Interviewer Expects From This Question If you are one of these people or you find answering this question confusing no matter how hard you prepare, remember that it is just another interview question that you need to get by. Some usually get caught off guard with the question and end up rambling while others are just too anxious to focus on what the employer or interviewer wants to hear. Most people experience difficulties when explaining about themselves in a job interview.
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